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PRIVACY POLICY

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OFRI (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you access our website, purchase our products, or communicate with us.

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1. Information We Collect

We collect the following types of information:

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A. Personal Information

When you place an order or create an account, we may collect:

  • Full Name

  • Phone Number

  • Email Address

  • Billing Address

  • Shipping Address

  • Payment details (processed via secure third-party providers; we do not store your card details)


B. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP Address

  • Device Information

  • Browser Type

  • Cookies & Tracking Pixels

  • Time spent on pages

  • Shopping behavior (cart items, pages visited)

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C. Communication Information

When you contact us through email, WhatsApp, or forms on the website, we collect:

  • Messages

  • Attachments

  • Inquiry details

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2. How We Use Your Information

We use your information for the following purposes:

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A. Order Fulfillment

  • Processing and delivering orders

  • Sending order confirmations, shipping updates, and support emails

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B. Customer Support

  • Responding to inquiries

  • Resolving issues, refunds, replacements, or order-related concerns

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C. Marketing & Promotions

  • Sending offers, updates, and product recommendations

  • Showing personalized ads (Facebook, Google, Instagram, etc.)

You may opt-out at any time.

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D. Website Improvement

  • Enhancing user experience

  • Monitoring performance, analytics, and error diagnostics

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3. Sharing of Your Information

We may share your information only with trusted partners:

  • Shipping Providers (e.g., Shiprocket, courier companies)

  • Payment Gateways (UPI, Razorpay, Stripe, etc.)

  • Marketing Providers (Facebook, Google, email service providers)

  • Technical Service Providers (hosting, analytics, security tools)

We never sell your personal data.

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4. Security of Your Information

We use industry-standard security measures:

  • SSL encryption

  • Secure servers

  • Limited access to internal systems

  • Regular data audits

However, no online method is 100% secure, but we follow best practices to safeguard information.

 

5. Cookies Policy

We use cookies for:

  • Remembering login sessions

  • Managing cart items

  • Personalization

  • Analytics

  • Advertisement targeting

You can turn cookies off via browser settings, but some features may not work correctly.

 

6. Your Rights

You may request:

  • Access to your data

  • Correction or updates

  • Deletion of personal data

  • Opt-out from marketing communications

You can email us at support@ofri.in

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7. Updates to Privacy Policy

We may update this policy occasionally. Continued use of the website means you accept the latest version.

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